What is Fetch TV?

Westnet’s Fetch TV is a world-class digital TV service, delivered to your lounge room via a state-of-the-art high definition set top box that lets you pause, rewind or record your favourite shows.

Fetch TV comes loaded with 3 HD digital tuners that bring you free-to-air TV, as well as quality subscription channels delivered over your broadband connection — with access to stacks of movies, online games, social media applications and more.

To top it all off, you'll have a whopping 1TB hard drive for up to 1000 hours of standard definition personal recordings.

Can I get Fetch TV?

Fetch TV is currently only available in selected areas. You’ll need a compatible modem and a Westnet broadband account that’s connected to a Fetch TV-enabled exchange. We recommend using BoB2™, as he’s completely Fetch TV-compatible.

You can get Fetch TV on the following Westnet plans:

Fetch TV is also compatible with some of our grandfathered plans:

Residential
Naked Home 1-6
broadband2+ Home 3-7
broadband1 Home 3-7 bundled with phone (Fetch TV Starter only)
broadband1 Home 4-7 unbundled (Fetch TV Starter only)

Business
Naked Business 1-7
broadband2+ Business 1-7
broadband1 Business 2-7 bundled with phone (Fetch TV Starter only)
broadband1 Business 3-7 unbundled (Fetch TV Starter only)

View plans

Which modems are compatible with Fetch TV Entertainment?

We recommend using BoB2™ because we can offer full Fetch TV support and firmware upgrades for him, automatically loaded with each update.

BoB Lite™ is a fully featured broadband2+ VOIP-compatible modem, offering style and functionality with an extra LITE price tag.

BoB™ is fully compatible with Fetch TV but is no longer available for sale.

Belkin Broadband Voice Modem/Router — 4 Port & 4 port wireless (F1PI242ENau / F1PI242EGau). Important: To use either of these modems with your Fetch TV Entertainment service, a firmware update must be loaded. We have also added support for our Belkin Gen2 modems (F1PI242ENau and F1PI242EGau) to work with Fetch TV Entertainment after a firmware upgrade — please follow the steps listed in our help article before completing your Fetch TV Entertainment application. Stay tuned as we expect to add more compatible modems as Fetch TV grows.

How fast does my broadband need to be to get Fetch TV?

We offer a range of service packages depending on available broadband speed:

• Fetch TV Entertainment delivers the full-featured service with all Standard Definition channels, and is available to users with speeds of approximately 4.6Mbps or more.
• Fetch TV Starter is less bandwidth-intensive, for users with speeds above 1.5Mbps, or not on a Fetch TV Entertainment enabled exchange. It doesn't include subscription channels, but you can still access movie rentals, games, apps and digital free-to-air TV.

Is Fetch TV IPTV?

Yes, sort of. Fetch TV uses IPTV technology, but it’s a little different to what most Australians identify as IPTV. The way Fetch TV works allows content to be delivered to your home in broadcast quality, to your TV instead of the PC, with no degradation of picture quality.

How does the Fetch TV STB receive its Free To Air Digital TV?

The Fetch TV set top box receives all Free to Air digital TV channels available in your area (via your existing antenna), so once you have Fetch TV you do not need any other set top box to access digital TV. Please note — At this stage, Free to Air TV is not received to your Fetch TV STB via your broadband connection.

Does Fetch TV enable me to get internet on my TV?

Fetch TV doesn’t provide internet access on your TV; however, selected internet content may be available through games and social media applications.

How do I set up my Fetch TV set top box?

• Plug your TV antenna into your Fetch TV STB, then connect your STB to your TV using the HDMI, composite or component cables included in your set top box package.
• Connect your compatible modem to your Naked DSL line or to your phone line via the ADSL line filter. This is the gateway used by your set top box to access Fetch TV content and online games.
• Finally, connect your STB to your a compatible modem via the supplied ethernet cable.

Will Fetch TV slow down my broadband?

Your Fetch TV service and internet activity share the same connection. Faster net connections should be able to handle both types of traffic without any problems. It’s possible that users on slower connections may experience some minor slowdown.

Do I have to buy a Fetch TV set top box?

You’ll have the option to rent or purchase a Fetch TV set top from Westnet. This service is not compatible with other STBs.

What are the terms of my Fetch TV with Fetch Rental Contract?

Total Minimum Commitment Costs
Choosing to contract an Fetch TV subscription with Rental set-top box is an ongoing monthly commitment for a minimum period of 24 months and is separate to any other contracts you may have. You can find your minimum total cost for each subscription type below.

Fetch TV with Fetch Starter
The minimum total cost over 24 months with set-top box rental is $1,278.75 and based on $39.95 per month unbundled ADSL2+ Home-1 + $10 per month Fetch TV with Fetch Starter and a once-off $79.95 ADSL connection charge.

Fetch TV with Fetch Entertainment
The minimum total cost over 24 months with set-top box rental is $1587.75 and based on $39.95 per month unbundled ADSL2+ Home-1 + $20 per month Fetch TV with Fetch Starter and once-off charges of $79.95 ADSL connection and $69 BoB Lite modem.

Contract Break Fees
You may continue renting your set-top box with Fetch TV subscription once your 24 month contract has ended, but if you cancel your contract early, you will be required to pay back any costs reasonably incurred by Fetch, as detailed in the table below.

Contract Cancellation	Contract Break Fee
		Contracts started before 26th February 2013	Contracts started after 26th February 2013
First 21 days of service	$110		$110
22 days to 6 months	$430		$400
7 to 12 months	$310		$300
13 to 18 months	$190		$200
19 to 24 months	$60		$100
Greater than 24 months	$0		$0

 

Rental Set-top Box Non-Return Fee
The rental Fetch TV set-top box always remains the property of iiNet. On termination of your Fetch TV service, your rental Fetch TV set-top box must be returned within 21 days from the date you cancel your service.

If you do not return the rental set-top box, the non-return fee detailed in the table below will be charged, in addition to any other contract break fees that may apply.

Non-Return Fees for Rental hardware
Generation 1 set-top box	Generation 2 set-top box
$309	$299

 

What does "dark fibre" mean?

Dark fibre refers to unused optical fibres connected at an exchange. It’s the infrastructure that helps deliver the type of data required for Fetch TV. That’s why this service is only available in particular areas.

Where can I find user guides?

• iiNet TV User Guide (pdf, 1.5MB)
• fetchtv User Guide (pdf, 24.1MB)
• Universal Remote Setup Guide (pdf, 392KB)
• PLC User Guide (pdf, 2.65MB)
• My Media Hub User Guide for Connecting USB Devices (pdf, 822KB)
• My Media Hub User Guide for Connecting Media Servers (pdf, 2.64MB)
• Wireless Bridge User Guide