frequently asked questions about BoB2™

What is BoB2™?

Created by iiNet Labs, BoB2™ combines everything the original BoB™ is loved for, including plug and play phone and internet with an even sleeker design and some extra special features.
Its physical form is much the same as our previous creation BoB Lite™ but also features a handset which has a full colour screen which makes it easier to use and built-in answering machine functionality. The modem includes parental control features, giving parents more options and control over their Internet experience.
With the future in mind, BoB2™ is fetchtv compatible and will be ready to go when the National Broadband Network is rolled out.

What features does BoB2™ come with?

• ADSL2+ modem router supporting the latest 802.11n standards in wireless technology
• A sleek design that complements the suite of Westnet products available
• Handset with full colour screen and handsfree speakerphone
• Dual VoIP capability to grow with your home or business needs
• Powered by DECT and the latest cordless telephony technology
• NBN ready
• Fetchtv ready

Product FAQ

How much does BoB2™ cost?

The price for BoB2™ is $279 outright or $199 on a 24 month contract. Please remember that this price includes one BoB2™ handset.

Can I rent BoB2™?

No, BoB2™ is not available to rent at this time. He is able to be purchased outright, or on a 24 month commitment at a discounted price.

Can I stop renting Belkin BoB™ and purchase BoB2™ instead?

You may be on a contract for your Belkin BoB rental, and may have to pay the Contract Break Fee to end your rental contract before purchasing BoB2™.

What comes in the BoB2™ box?

Inside the packaging which contains your new answering machine enabled modem router, you will find:

  • BoB2™ modem
  • Cordless Handset
  • Quick Start Guide
  • Wireless Setup Guide
  • Modem Manual
  • Handset Manual
  • Power Pack
  • Ethernet Cable
  • 2x Phone Cables
  • DSL/Phone line filter
  • Upright Stand

What is the warranty with BoB2™?

BoB2™ comes with a 24 month warranty.
Note: That's a full 24 months with Westnet, there's no manufacturer warranty involved.

Technical FAQ

How fast is the wireless and ethernet on BoB2™?

BoB2™ is using Wireless N, running on a 2.4Ghz range. Wireless N is the fastest standard of in-home wireless available. Similar to BoB Lite™, the indoor range is approximately 70 metres and is backward compatible with Wireless 802.11b or 802.11g technology. Wireless signal may be degraded by environmental factors such as walls, doors and other electrical devices. The Ethernet ports in the unit are 10/100 Mbps.

Is BoB2™ IPv6 compatible?

The hardware itself is IPv6 compatible, however this will be developed in later firmware upgrades.

Can I connect my landline and my Netphone?

Yes, the unit is capable of running Netphone and traditional landline voice services. Where available the PSTN service can be setup as a failover option if there is any service interruption to the Netphone service.

How do I know whether I'm using my Netphone or my landline?

Your Netphone and traditional landline (incoming and outgoing calls) can be configured to your preference. By default, outgoing calls will attempt to be made via Netphone and you will hear a quick message if they are to be made via your landline. If you'd prefer, it is possible to set up so an outgoing call is made using Netphone on the BoB2™ Handset or via the landline if using a phone plugged into the BoB2™ phone port (or vice-versa).

Can BoB2™ be used with an external hard drive?

Yes, BoB2™ has a USB 2.0 port to which an external hard drive can be attached. This allows the stored files to be accessed over the network by any computer attached (wireless or via network cable).

Handset FAQ

How many BoB2™ handsets can I use?

You can register and use up to five BoB2™ handsets. BoB2™ also has a phone port that allows you to plug in an existing wired telephone or a cordless base station, making it compatible with your existing hardware.
Please note, while BoB2™ is enabled with DECT technology, 3rd party DECT handsets can not be supported or recommended to register on BoB2™ as we have not put them through legal certifications or testing. If you have existing handsets, plug the base station into the "phone" port on BoB2™ to make and receive calls.

What is the BoB2™ handset battery life?

Handset standby power is up to 250 hours. The handset is rated at up to 12 hours of talk time between charges.

What is the handset range?

The handset range is up to 30 metres indoors and 300 metres outdoors.

Can I sync the built in address book to other devices?

No, at this stage you will need to manually enter in names and numbers. This is done by using the phone handset to enter the names and contact numbers into the handset's address book.

How much is each additional handset?

Each additional BoB2™ Handset is $89.95. BoB2™ can support up to five total handsets. Please remember that BoB2™ comes with one handset included.

Can I change the ringtone of an incoming call?

Yes, the handset comes with 15 ringtones which can be used to alert you of an incoming call. You can also adjust the volume of the ringtone using the handset.

What additional features does the handset have?

Handsfree speaker phone allows you to use the handset while completing other tasks, or to enable a number of people to participate in a phone call. The handset also has a useful alarm clock feature.

Answering h FAQ

How much storage space is available to the inbuilt answering machine?

The answering machine can store approximately 10 minutes of recorded messages.

How do I know I have messages available to me?

There is a red indicator displaying the number of messages saved on the answering machine. If the number is flashing, new messages are available to listen to. If the number is not flashing, no new messages have been recorded on the machine.

Does the answering machine work with other handset units?

BoB2™ is designed to work without the attached handset. The messages are saved onto the modem itself and are not playable via the handset. The speaker for the answering machine is on the BoB2™ modem.

Does the BoB2™ Answering Machine support remote playback?

No, you cannot hear the messages on the answering machine via the handset or from another location. The messages are heard from the BoB2™ modem / answering machine unit.

Can I customise the message that callers hear when their call is handled by the BoB2™ answering machine?

No, the message that a caller will hear when their call is handled by the answering machine cannot be customised. The caller will hear "Hello your call can not be taken at this moment, so please leave a message after the tone.' The ability to custom record this greeting will be considered for future versions.

How do I know if I have a new message available on the answering machine?

The answering machine has a red LED status indicator, and when a number is flashing it means a message that has not been heard is available on the machine. If the number is not flashing, it means there are old messages available for playback.

If I power cycle the modem, will I lose my saved messages?

No, the unit is designed to store the messages in the event of power cycle or power outage.

How do I make the buttons visible on the answering machine?

The answering machine is a touch panel - you simply touch the front of the modem for the buttons to light up.

Can I adjust the amount of time before the answering machine handles a call?

Yes! This is done via the modem configuration page, and can be done in just a few clicks. You can also adjust the maximum length of each message.

 

 

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